With Oracle CX Service you can provide experiences connected to end customers and companies with a personalized service on any channel, knowledge-based interactions and automation. Multiple channels, a client.
Oracle Customer Experience Contact Center with Oracle Intelligent Advisor, will allow you to provide personalized, agile and transparent advice thanks to its intuitive, productive, integrated, contextual and scalable solution. All customer interactions in one place.
Get to know the entire Oracle CX Services Cloud Suite
Offer the customer an automated and intelligent service. Anticipate problems and solutions without your participation with Oracle B2C Sevice. Move from a predictive service to automated thanks to artificial intelligence helping agents in repetitive and predictable tasks.
Seamlessly connect all points of service contact (digital channels, contact centers and field interactions) throughout the Customer Journey. Offer customers endless options wherever they want, giving answers and personalized advice in Knowledge Management.
Main Solutions
Digital Customer Service
The best customer experience in all digital channels (websites, email, text messages, online chat and social networks) allows you to build better relationships with your customers and reduce response times, promoting loyalty. With a true omnichannel service, I can interact with your customers anytime, anywhere. Using a variety of channels such as cobrowse and video chat.
Contact Center
The Oracle Service Cloud multichannel customer service allows you to offer a fast, consistent, proactive and reactive assisted service in multiple channels. The intuitive, integrated solution.
Handle each case with the appropriate agent providing a guided resolution with Artificial Intelligence (AI).
Provide contextual experiences to your customers with personalized and unified communications thanks to integration with back- end systems.
Knowledge Management
Knowledge management is essential to provide excellent customer service, allowing agents and companies to provide highly interactive and engaging customer experiences. This comprehensive solution increases customer satisfaction by making service and support teams more efficient and productive through unified knowledge.
Intelligent Advisor
Oracle Intelligent Advisor allows personalized, agile and transparent advice during Customer Journey. Provide the right advice and train your agents to provide a personalized service. Intelligent Advisor provides personalized experiences automated decisions , agile management, Mobile experience and deep information with Analytics.
B2B Service Center
Oracle's B2B service solution is the basis for connected business services experiences, allowing companies to offer exceptional customer experiences. Streamline interactions and rapid collaboration between multiple teams with a 360 degree view of customers during the Customer Journey. Support your customers through an accurate and personalized response.
Connect teams, Build relationships, Exceed expectations and maximize visibility with the Oracle B2B Service center.
Main features
Problem management | Digital customer service | Attractive customer service | Business Intelligence | Personalized advice | Logistics Service | Field Service | Administrative knowledge
Field Service
The Oracle Field Service solution is configurable, based on time, self-learning and predictive technology. Program and automatically optimizes work according to their requirements, and maintains a view generally in real time. Using the proven artificial intelligence and machine learning capabilities of Oracle, the system can be adapted on the fly. Get mobile applications based on web, iOS and Android.
Main characteristics
Routing | Central management | Mobile | Third party workers | Customer communication |
Collaboration Smart Location | Forecast | Capacity management | Real-time traffic and routing
CX Commerce
Sell everywhere with Commerce Anywhere!
B2C CX Commerce
Offer with robust B2C Commerce robust digital trade commerce, anywhere offering connected omni-channel experiences that provide shoppers with options and convenience on the web, Mobile, stores, social networks, Call Center and more.
Give customers personalized experiences that drive commitment and sales with personalized results based on artificial intelligence in the search, product recommendations, content, prices and promotions. Create experiences with pre-integrated features and drag-and-drop tools for business users to create, optimize, preview and send live updates, without the need for code.
Unify direct and wholesale sales. Manage direct buying experiences to the consumer and wholesale on a single platform.
Reduce your costs, vendors, tools and delays with everything you need in a fully integrated application that connects to other systems with open APIs and Oracle integration connectors for faster data transfer between applications.
B2B CX Commerce
Oracle B2B Commerce provides personalized experiences that adapt to each business account, anytime, anywhere, on any device. Offer B2C caliber experiences, created for B2B complexity
Satisfy complex B2B requirements (contract prices, custom catalogs, approval flows, or multi-level organization, configuration, quotation and more) while offering modern experiences for B2C caliber customers.
Oracle allows B2B companies to take advantage of the best central commerce capabilities in their class, such as guided search, marketing, personalization, promotions, native A / B tests, multi-site and more.
Budget integrated to cash. Provide a connected, intelligent and agile shopping experience with integrated commerce and CPQ. Consolidate the essential sales activities to facilitate the customer's purchase path, from field sales to online self-service.
CX Content
CX Content. A smart content platform.
Experiences are no longer linked by a website; They are independent of the channel and without page. Offer content consistency no matter what channel you choose. The sales team needs to be equipped with an agile asset center that can dynamically create, select and offer interactions with customers.
Oracle CX Content with Asset Hub offers a centralized platform for all your marketing assets: content, images, video and documents. Your collaborative and connected platform.
A platform API- first separating delivering content, the content management. Choose your favorite front-end technology while retaining your content in the backend.
Using machine-controlled labeling through AI reduces your content assembly time and offers personalized experiences.
Oracle Cx Content is natively integrated with all CX: marketing, trade, sales and service. Increase content CX features with intelligent creation and digital asset management
(DAM) based on artificial intelligence and / or automatic learning.
