Functional and Technical Support
Our experience allows us to provide excellent support and maintenance supported by specialists in different
industries with a strong commitment backed by service level agreements (SLA) and specific tools for monitoring and case management.
With the aim of providing
a 360 service, Grufit® offers functional, technical and technological support as well as preventive, corrective and evolutionary maintenance of the Oracle Cloud,
Oracle E-Business Suite and Oracle Netsuite technology solutions.
We offer services according to the needs of the clients, being able to opt for support
and maintenance On-Site or Remote.
Scope:
Resolution of functional and technical incidents.
Evaluation of improvements on already operational systems.
Development of new Requirements.
Support in the administration of the Systems.
Management of its Facilities and Infrastructure in the IaaS cloud.
